Privacy Policy

Effective Date: January 2026

At Duct Masters, protecting your privacy matters to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, request services, or participate in the Clean Air Club.

 

Information We Collect

We may collect personal information when you:

• Submit a contact or estimate request

• Book a service

• Join the Clean Air Club

• Communicate with us by phone, text, or email

This information may include:

• Name

• Phone number

• Email address

• Home address

• Service and system details related to your home

• Appointment and service history

• Payment-related information (processed securely through third-party providers)

 

How We Use Your Information

Your information is used to:

• Schedule, manage, and complete services

• Communicate about appointments, reminders, and service updates

• Manage memberships and service records

• Provide accurate recommendations based on service history

• Improve our services and customer experience

We do not sell or share your personal information for marketing by third parties.

 

Scheduling & CRM Software (Housecall Pro)

We use Housecall Pro, a secure customer relationship management (CRM) and scheduling platform, to:

• Book and manage appointments

• Store service notes and history

• Send appointment confirmations, reminders, and follow-ups

• Maintain membership records

Housecall Pro only accesses information necessary to perform these services and is required to keep your data protected.

 

Text & Email Communications

By providing your phone number or email, you consent to receive communications related to:

• Appointment confirmations and reminders

• Service updates and follow-ups

• Clean Air Club membership notifications

• Important information related to your home’s air quality

You may opt out of non-essential communications at any time by replying STOP to text messages or unsubscribing from emails.

 

Payment Information

Payments are processed securely through third-party payment providers integrated with Housecall Pro.
Duct Masters does not store your full credit card or banking information.

 

Photos, Videos & Service Documentation

As part of our services, we may capture photos or videos of:

• Ductwork

• Vents

• Dryer vents

• Mechanical or utility areas

• Service process and results

These images are used for:

• Service documentation

• Educating homeowners

• Quality control and internal records

• Marketing and promotional purposes (including website, social media, and advertising)

By booking our services, you grant Duct Masters permission to use this visual content at our discretion.
No personal identifying information (such as names, addresses, or faces) will be shared publicly without consent.

 

Third-Party Services

In addition to Housecall Pro, we may use trusted third-party tools for:

• Payment processing

• Website analytics

• Marketing communications

These providers only access information necessary to perform their function and are required to protect your data.

 

Data Security

We take reasonable and appropriate steps to protect your personal information from unauthorized access, disclosure, or misuse.

 

Your Rights

You may request to:

• Review or update your personal information

• Correct inaccurate details

• Request deletion of certain data, where applicable

To make a request, contact us using the information below.

 

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

 

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Duct Masters
📧 ductmasterservice@gmail.com